Responding to customer needs, Hande Axle specially invited Shaanxi Heavy Industry Service Station to carry out vehicle and bridge product exchange

On May 22, 2019, Hande Axle invited the 11 benchmark service stations of Shaanxi Heavy Duty Truck to the company to conduct a seminar on the performance of the axle products market. Company party secretary, general manager Wang Zhanchao, deputy general manager Wang Yifeng, deputy general manager, chief quality engineer Pang Wei, research institute, innovation center, quality management department, after-sales service department and relevant leaders of Shaanxi Heavy Industry Service Department attended the meeting.

During the event, Deputy General Manager Pang Wei led the service providers to visit the company's automated production line and bridge assembly assembly line, enabling service providers to have a deeper understanding of product assembly and product quality control. At the symposium, the service providers spoke freely, focusing on the quality performance of Hande's axle in the after-sales market, the problems and confusions in the after-sales service process, the actual operating conditions of the market and the customer's usage habits, and providing quality improvement for the products. Suggest. Relevant personnel of the company analyze and reply to the problems mentioned by the service providers, and further develop detailed solutions. Through communication, the needs of the after-sales service market and end customers were further clarified, which laid a good foundation for the continuous improvement of product quality.

General Manager Wang Zhanchao requested that quality and after-sales units should strengthen communication with service stations, get feedback on problems and respond quickly; further strengthen market research visits, go to the market and get accurate customer demand for products. The quality provides the basis for improvement; the revision criteria for the failed parts are continuously revised and improved, and the work of the service station is better supported. Finally, Mr. Wang put forward three suggestions for the development of the service station. First, we must take customer satisfaction as our tenet, improve customer care and increase customer stickiness. Second, we must strengthen maintenance skills training, control and control the source of accessories, and build a stable and professional The service team; three must establish their own service brand, win customers and win the market.

Reading volume: Source: Hande Axle Author: Le Feng

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