Haiwo service to the user as a loved one care

"I once had something wrong with my car. The staff of Hayward came by plane overnight from Wuhan. I was very touched. Before that, I just knew that Hayward 's products were good, and I didn't expect the service to be so good. , I have more trust in Haiwo's products!” Haihuo Changchun user Gu Guofu said in an interview with the China Truck Network reporter at the Haiwo K-series oil tanks at Changchun Station on October 29, 2011.

Timely customer first

Gu Guofu’s feelings are just a microcosm of quality service. In the country's five consecutive Haiwo K Series cylinders launch conference, many users have introduced to reporters their personal experience with Haiwo services. For example, Haiwei Chongqing user Fang Yanmei said to the reporter: “Once the valve of the hydraulic system of our dump truck was broken, there was no corresponding accessory at the Haiwo service station at that time. The station manager Yuan knew our work stoppage very well. Loss, very understanding of us, without saying anything, arranging the staff to unload a valve from the entire Haiwo cylinder system and installing it on us. With such a caring service, I think Haiwo is really putting the interests of the users. In the first place, I was really touched.” In the process of communicating with reporters, the reporter noticed that every mention of Hayward’s service, the user’s face was filled with a warm, satisfying smile. This is the influence of the Haiwojia service brand.

Those who are unfamiliar with Hayward may not know what the “Haewo Family” is. According to the reporter's understanding, Haiwojia is a service brand built by Haiwo in 2008. As the name implies, “Haiwojia” means to take care of the user as a family member and use actual actions to reduce losses and create value for Haiwo users. "Our philosophy is to allow our users to simply dial the Haiwo 400 service call. The rest of the things are done by us at Haworth. Let Haiwo users really worry, rest assured!" Haiwo Marketing Director Chen Renqi confident The reporter told the China Truck Network.

Let users worry, rest assured, simple to say, it is not easy to do! In order not to let Haiwojia's commitment to users become empty words, Haiwo strictly stipulates the process and time of after-sales service. According to Haiwo's staff, they told the China Truck Network reporter that users can contact Hayward through the telephone platform and the online platform. When the “Haiwojia” service system receives the customer's response, it will send three short messages at the first time: First, it will send it to the nearest service station to inform the service station to solve the user's problem. The second issue is to the user and inform the user when the maintenance personnel of Hayward can arrive. The third is sent to the local regional service manager to inform him of the matter. After the SMS notification is completed, it is the next service ticket to the service station - the service station personnel to repair - the service completion report - 400 telephone call back - a complete process of customer satisfaction. In this process, Hyva requires that it strive to complete within 48 hours.

Referring to the service timeliness of the “Haiwojia” system, Guan Rongsheng, general manager of Xinjiang Xingtai Engineering Co., Ltd. of Qitai County, deeply felt. General Manager told reporters: “I once remembered very clearly that my car had a problem in the town of Mao Maohu in Hami City. At that time, Haiwo was from Hami, the closest service station in Mao Maohu, and was about 200 kilometers away. Distance, I remember that I called Haiwo in the afternoon, and the people of Haiwo arrived at 2 o'clock in the morning.I remember that Xinjiang was very cold at night, but the Haworth family system and the Haiwa people belt. The caring service has made me feel very warm.” Gu Xiang, General Manager of Northeast Machinery Marketing Center of Haworth Machinery Co., Ltd. introduced to the China Trucking Network reporter: “Haiwo currently conducts service-related data every month from the “Haiwojia” system. Out of the analysis, now Haiwo's service completion rate is 85% within 48 hours, and our goal is 95%. It is understood that Haiwo's service personnel will visit customers from time to time, overhauling the vehicles the customers are using. , Remind users to carry out timely maintenance and maintenance, face to face with users and help users solve problems.

Five Distribution Centers Guaranteed Supply Service Network Covers the Whole Country

In the past three years, the Haiwo people have received the recognition of the users with sincere and caring services. Haiwo is also making continuous efforts to deliver more value to users. In 2011, Haiwo again created industry myths and launched the world's largest production capacity of multi-stage fuel tanks to ensure the user's demand for Hyva products. In 2011, the establishment of the five major logistics distribution centers in Haiwo provided reliable protection for effectively shortening the waiting time of users and shortening the time of logistics. At the same time, Hyva further improves the network distribution of special accessory dealers. According to the staff of Haiwo Chongqing Songshuqiao Service Station, the staff explained to the reporter: “Haiwo’s product transfer is very fast, and we will be able to arrive within 1 to 2 days after delivery. Haiwo also requires our service station reserve. Adequate accessories, so that if there is a problem with the user's car, we can handle it in a timely manner. We work together to minimize the loss of the user."

Not only has there been protection from five logistics distribution centers, but now Haiwo's service stations are also blooming all over the country. According to Chen Renqi, director of mechanical marketing at Hayward, briefings to the China Truck Network reporter: “In 2009 and 2010, Haworth home was well developed. From dozens of service stations established in 2008, 240 service stations are now available. It has covered the entire country, and many of these service stations have also opened sub-stations, and we have not yet counted these sub-stations into the figure of 240. For better user convenience, we will also rely on the products of Hyva's products. The use of market conditions to set up new service stations. Where Haiwo products are used in concentrated areas, there will be Haiwo service stations. Haiwo service stations directly to the market, the face of users, Haiwo become the strongest brand highland."

In addition, according to the China Truck Network reporter, Haiwo has a rigorous assessment and approval process for its service station. After passing the examination and approval, it will train the service station staff from the maintenance skills to the entire process and service concept. Each year, Haiwo will perform the “Top Ten Service Stations” selection process, and evaluate the service conditions of service stations in terms of timeliness of services, customer satisfaction, and availability of accessories. In this way, the enthusiasm and work efficiency of the service station are well promoted from another aspect.

Haiwo has always been adhering to the concept of “developing with you” and thinking of users, urging users to worry. Give everybody who loves to use Haiwo's products like a loved one. As Chen Renqi, director of marketing at Haiwo, said: “Havir's advantages are not just product advantages.” Yes, Haiwo's superior quality products, adequate and convenient product supply, and high-quality service and care at Haiwojia Bringing value and invisible peace of mind to Haiwo users. "We will continue to do this, and will do better, this is our most sincere commitment to each Hayward user!" said Chen Zhongyu, a long-time reporter for the China Truck Network.